Help center
Flows, campaigns & approvals
Flows and campaigns organize email work in the standalone MailPanda webapp. The separate Shopify app provides store-data tools and does not create or publish email work.
Flows — emails that send themselves
A flow is an automatic email (or short series) triggered by something a customer does. Once configured and activated for delivery, it can keep working after its initial approval:
- Welcome series — introduces your brand when someone subscribes
- Abandoned checkout — a reminder about an unfinished checkout
- Post-purchase — a thank-you or follow-up after an order
Campaigns — one-off sends you schedule
A campaign is a single email to your list on a date: a launch, a sale, a seasonal moment. MailPanda keeps a rolling calendar of campaign ideas planned around your products and the time of year, and designs each one for your review.
Shopify Admin — store data only
The free Shopify app supports account linking, automatic Shopify sync, Catalog browsing, Audiences and record details, CSV export, and connection and saved sync status in Integrations.
Campaign and flow planning, AI generation, copy editing, approvals, preview repair, draft publishing and Klaviyo connection are not available in the Shopify app. Older links to those screens show an unavailable notice. Return to Home to use the store-data tools.
Approvals in the standalone workspace
In the standalone MailPanda workspace, open Approvals to review emails and requests awaiting your decision. Check the action’s confirmation:
- Approve it — depending on the workflow and your setup, approval can finalize a design, publish into Klaviyo as a draft, or queue a configured send in MailPanda’s own sending. A Klaviyo draft is not a sent email.
- Ask for changes — click the part you want changed, or just type it in the chat: “use the blue product shot”, “shorter subject line”, “less salesy”. MailPanda revises and brings it back.
Revision time varies with the requested changes. You can go ahead and leave this tab while MailPanda works, then check the request and review the updated design when it is ready.
Where to find it in the standalone workspace
- Approvals — the Notifications bell in the top-right is the standing place to look: it shows a count when something needs your yes, and opening it has an Open approvals hub link. You can also reach the hub any time from your name in the bottom-left corner → More tools → Approvals (on a phone, the More tab).
- Flows — in the left sidebar: every automatic email and its status.
- Campaigns — in the left sidebar: the calendar of upcoming one-off sends.
Does approving a design start sending?
The Shopify app has no design approval or sending feature. In the standalone workspace, check the publishing and scheduling settings for the action you approve. An activated flow can continue sending after its initial approval.
I approved something and changed my mind
For work in the standalone webapp, if it published to Klaviyo as a draft, edit or delete the draft in Klaviyo — nothing has been sent yet. If it’s a scheduled campaign, open it in Campaigns and unschedule it before the send date. And if something did go out that shouldn’t have, message us in the chat bubble right away and we’ll help you assess and follow up.
Still stuck? We’re here.
If you’re signed in, the fastest way to reach us is the chat bubble in the bottom-right corner of the app — a real person reads every message. You can also email steven@mailpanda.ai and we’ll get back to you within one business day.