Help center
Plans & access
Installed from the Shopify App Store?
The MailPanda Shopify app is completely free. There are no app tiers, subscriptions, usage charges or paid unlocks. You do not need a payment card or a paid MailPanda plan to use the Shopify app, and its access does not expire with a trial.
The Shopify app includes account linking, automatic Shopify sync, catalog viewing, collected-data viewing and CSV export. Open Catalog to browse synced products, Audiences to review contacts and record details or export CSV batches, and Integrations to check the connection and saved sync status.
Your account must be linked to a workspace you can access, with an active Shopify installation and the required permissions. Email planning, AI design, copy editing, approvals, preview repair, publishing and Klaviyo connections are not available in the Shopify app.
Shopify-connected website tools
Your Shopify-connected MailPanda account also includes the website tools for planning, design, editing, approval, previews and draft publishing. These tools are permanently free within the existing credit and usage limits; they do not expire with an account trial. The default allowance without a plan is 500 credits per UTC calendar month. Usage draws from the same credit balance shown in your workspace.
There are no paid top-ups or upgrades for Shopify-connected accounts. When credits run out, wait for the next monthly allowance before starting work that requires credits. Workspace permissions, approval steps and financial holds still apply. Publishing to Klaviyo requires your own authorized Klaviyo connection; its charges and sending limits are separate. The website tools do not appear in the data-only Shopify app.
Non-Shopify subscriptions
MailPanda subscriptions for accounts without Shopify are processed by Stripe. Their plan, allowances and cancellation options are shown in Plan & billing. These subscriptions are not required to use the free Shopify app.
Disconnecting
Uninstalling the Shopify app revokes its store access immediately. Synced store data is deleted in line with our privacy policy. The free app has no subscription to cancel. Any flows already activated in Klaviyo keep running there; uninstalling MailPanda does not stop them.
A separate non-Shopify subscription is managed in Plan & billing. Canceling a Stripe subscription keeps access through the end of its current period. Contact support if you need help with a historical subscription or charge.
Will I be charged for the Shopify app?
No. The Shopify app costs $0 and does not offer paid tiers or paid upgrades.
I see a MailPanda charge and don't think I should have been billed
Email steven@mailpanda.ai with the store name or account email, the date of the charge, and a screenshot with payment details hidden. We will investigate. Canceling a historical plan is separate from requesting a refund.
What happens to my data when I uninstall?
Uninstalling revokes MailPanda’s access to your store immediately. Shopify then sends its standard data-removal request, and we erase the store’s synced customer data on that schedule. You can also email support to request deletion sooner.
Still stuck? We’re here.
If you’re signed in, the fastest way to reach us is the chat bubble in the bottom-right corner of the app — a real person reads every message. You can also email steven@mailpanda.ai and we’ll get back to you within one business day.