Help center
Billing & your free trial
The free trial
Every account starts with a 14-day free trial — no credit card required. The trial is built to let you taste the real thing: MailPanda studies your store, designs a complete flow (like your welcome series or abandoned-checkout reminder) plus an opening campaign, and you review and approve them exactly as a paying customer would. When the 14 days end, nothing is deleted — your account simply becomes read-only until you pick a plan.
Plans & what they cost
Paid plans unlock the full email program — every flow, a monthly campaign calendar, and ongoing optimization. Current plans and pricing are always listed at mailpanda.ai; you upgrade from inside the app under Plan & billing (click your name in the bottom-left corner). Billing is monthly or annual, handled securely by Stripe, with no long-term contract — you can cancel any time and keep access until the end of the period you paid for.
Installed from the Shopify App Store?
The MailPanda Shopify app is free to install— you’ll never see a charge on your Shopify bill from us. The app is the data connection; the MailPanda subscription itself is billed separately on mailpanda.ai after your free trial, only if you choose a plan.
Upgrading, downgrading, canceling
- Upgrade: click your name (bottom-left) → Plan & billing → choose a plan. Access updates immediately.
- Change or cancel:same place — Plan & billing opens your billing portal, where you can switch plans, update your card, download invoices, or cancel.
- After canceling:your flows that already published to Klaviyo keep running in Klaviyo — they’re yours. Your MailPanda account goes read-only at the end of the billing period.
Will I be charged when the trial ends?
No. The trial doesn’t take a card, so there’s nothing to charge. You only ever pay if you actively choose a plan and enter payment details.
I was charged and don't think I should have been
Email support@mailpanda.ai with the email address on the account and the date of the charge, or message us in the app chat. Real person, quick answer — and if the charge is wrong, we refund it.
Do you offer refunds?
If something went wrong — you meant to cancel, a renewal surprised you — tell us within a few days of the charge and we’ll make it right. We’d rather refund a month than keep an unhappy store owner.
Still stuck? We’re here.
If you’re signed in, the fastest way to reach us is the chat bubble in the bottom-right corner of the app — a real person reads every message. You can also email support@mailpanda.aiand we’ll get back to you within one business day.