Help center
Connecting Shopify or Klaviyo
The free Shopify app connects and syncs your store data. Klaviyo connection and email publishing belong to the separate standalone MailPanda webapp.
Connect your Shopify store
Install the MailPanda app from the Shopify App Store (or follow the connect prompt inside MailPanda). Shopify will show you exactly what access you’re approving — your products, orders, and customers. After installation, choose Link account and confirm an account authorized for the workspace. The Shopify app lets you:
- Browse synced products in Catalog.
- Inspect contacts and collected-record details in Audiences.
- Request CSV batches with Download CSV batch and Download next CSV batch when more records are available.
- Read saved connection and sync status in Integrations.
The Shopify app is completely free, with no app tiers, subscriptions or paid unlocks. Link your account after installation to access your workspace. See Plans & access.
Connect Klaviyo in the standalone webapp
Already using Klaviyo (even on the free plan)? Choose Connect Klaviyo when prompted, sign in, and approve the permissions. In the standalone workspace, use Settings → Integrations. With Klaviyo connected, MailPanda reads your lists and metrics to plan properly, and publishes finished emails into your Klaviyo account as drafts — you set them live in Klaviyo when you’re ready.
Connecting alone does not publish or send. Review the action and destination before publishing approved work. A Klaviyo draft is not a sent email; delivery requires separate setup and activation in Klaviyo. Klaviyo connection and publishing are not available in the Shopify app.
How connections work in the standalone webapp
- New to email marketing? Connect your Shopify store for product and customer context, then connect Klaviyo before publishing emails.
- Already on Klaviyo? Connect Klaviyo. MailPanda becomes the marketer driving the tool you already have — your lists and history stay where they are.
- With both connected, MailPanda uses Shopify for store data and Klaviyo for sending.
Is it safe? What can MailPanda change in my accounts?
The Shopify app reads and syncs store data; it does not create emails or provider drafts. In the standalone webapp, MailPanda reads connected data and creates drafts — it never deletes your products, edits your store, or emails your customers without an approval from you. Every send traces back to something you approved.
How do I disconnect?
For Klaviyo in the standalone webapp: Settings → Integrations → Disconnect — MailPanda’s access ends immediately. For Shopify: uninstall the MailPanda app from your Shopify admin’s Apps page; Shopify revokes access the moment you do, and we delete the synced store data in line with our privacy policy.
The connection failed or shows an error — what now?
Nine times out of ten it’s a mid-login hiccup: try the connect button again and complete the login in one go. If it still fails, message us from the chat bubble in the app with the store or Klaviyo account name and we’ll look at the connection logs from our side.
Still stuck? We’re here.
If you’re signed in, the fastest way to reach us is the chat bubble in the bottom-right corner of the app — a real person reads every message. You can also email steven@mailpanda.ai and we’ll get back to you within one business day.