Help center
Frequently asked questions
What is MailPanda, in one sentence?
The MailPanda webapp helps plan and design campaign and flow emails for your review. Its separate free Shopify app links your account, syncs store data, and lets you browse products, inspect collected records and export CSV.
Do I need to know anything about email marketing?
In the standalone MailPanda webapp, you can start with a brief about the emails you want to create. Review the product facts, copy, links and audience before approving the work and configuring delivery. The Shopify app provides data tools and does not plan or generate emails.
Is my store too small for this?
You can use the free Shopify app with a small catalog or subscriber list. Results depend on your products, audience, content and delivery setup; MailPanda does not guarantee sales.
How much does it cost?
The Shopify app is completely free: $0, with no app tiers, subscriptions, usage charges or paid unlocks. It includes linking, Shopify sync and status, Catalog, Audiences, record details and CSV export. No payment card or paid MailPanda plan is required for these data tools. Non-Shopify MailPanda subscriptions use Stripe. Shopify-connected website tools are also permanently free within existing credit and usage limits. The default allowance without a plan is 500 credits per UTC calendar month, with no paid top-ups or upgrades. Workspace permissions, approvals and financial holds still apply. The native Shopify app remains data-only. Details in Plans & access.
Do I need Klaviyo?
No Klaviyo account is needed for the free Shopify data tools. Klaviyo connection and publishing are available only in the standalone MailPanda webapp, where approved work can be published as drafts. Delivery is configured separately in Klaviyo. See Connecting Shopify or Klaviyo.
Can MailPanda send emails without me knowing?
The Shopify app does not plan, generate, approve, publish or send emails. In the standalone workspace, check the publishing and scheduling action in your Approvals queue before approving. A Klaviyo draft is not a sent email. See Flows, campaigns & approvals.
Is my customer data safe?
MailPanda processes connected store data to provide its features, operate the service and support your account. We don’t sell your customer data or use one store’s customer list to benefit another. Disconnecting an integration stops future access through that connection; it does not by itself erase data already stored. You can request deletion of your data. See the purposes, providers and retention details in our privacy policy.
Will emails come from my brand or from MailPanda?
The Shopify app does not send emails. In the standalone webapp, emails use your brand, sender name and reply address. For Klaviyo delivery, configure your sender name, reply address and sending domain in Klaviyo. MailPanda’s pre-verified sending domain and guided domain setup apply to standalone MailPanda sending, where enabled (replies still come straight to you). See Deliverability & sending from your own domain.
How do I disconnect or cancel?
Uninstall MailPanda from your Shopify admin’s Apps page to revoke store access immediately; we delete synced Shopify data in line with our privacy policy. The free Shopify app has no subscription to cancel. Manage a separate non-Shopify subscription in Plan & billing; a Stripe subscription ends at its period end. Any flows already activated in Klaviyo keep running there — they’re yours.
How do I talk to a human?
The chat bubble in the bottom-right corner of the app (when you’re signed in), or steven@mailpanda.ai. We answer within one business day, usually much faster.
Still stuck? We’re here.
If you’re signed in, the fastest way to reach us is the chat bubble in the bottom-right corner of the app — a real person reads every message. You can also email steven@mailpanda.ai and we’ll get back to you within one business day.